independent research

Think about and do some independent research on the terms “quality of life” and “quality of care.”
•         Quality of life- an experience of happiness, comfort, and health of an individual or groups.
•         Quality of care- the degree to which the quality of care services for individuals and the population increases the desired health outcomes.
2.      How do these two terms differ yet how do they relate/similarities?
•         Quality of life and quality of care are very similar in the sense that they both want positive outcome when it comes to health and comfort. Quality of life is different from quality of care because they focus more on the individual and their health and care. While quality of care focuses on treatment, but with that being said they strive to create quality of life better.
3.      Can you have one without the other?
•         No, because quality of care influences quality of life. The treatment of an induvial or group can and will affect their health and comfort experience.
4.      As healthcare providers and professionals, how can we promote, assure and measure care practices that maximize quality of life for residents/patients?
•         As healthcare providers and professionals we need to be able to provide the absolute best care for our patients and their families. According to the article Crossing the Quality Chasm: A New Health System for the 21st Century they provide six ways to perform better quality of care. They are safety, timeliness, effectiveness, efficiency, equality, and patient-centeredness. Though they seem very basic and expected each of these topics are lacking in almost every way.
 
 
Mayberry, R. M., Nicewander, D. A., Qin, H., & Ballard, D. J. (2006, April 19). Improving      quality and reducing inequities: a challenge in achieving best care. Retrieved February 09, 2018, from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1426185/

Quality In Long-Term Care

Quality in Long-term care

Quality of life:
The standard of health, comfort, and happiness experienced by an individual or group. For this individual or group, it will be better his/her quality of life. For example: physical health, family, education, employment, wealth, or religious beliefs. In health care: all emotional, social, and physical aspects of the individuals life has been met. This also affects how the individuals well-being may be affected over time by a disease, disability, or disorder. 
Quality of care:
The degree to which health care services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge. Quality of care is based on the latest evidence from medical research about what types of care works best. Each patient is different, but research has shown that some types of care get better results than others.
Differences between quality of care and quality of life:
That quality of life deals with patients happiness and quality of care deals with medical health/what type of care works best for them.
Similarities in quality of life/quality of care:
They are always in the best interest of the patient/individual group, always looking for new ways to help them, and how they can accomplish it.
Can you have one without the other?
If you have a patient or resident that is trying to get healthier then both should be present to ensure the patient/resident is both happy and healthy. But if you have a patient/resident who is utilizing hospice services, then simply keeping them and their family happy and comfortable will be more than enough. You are not going to have this patient/resident get better, but it is essential as an administrator or someone who works in the health care field to make sure they feel comfortable in their final moments.
As health care providers and professionals, how can we promote, assure, and measure care practices that maximize quality of life for residents/patients?
Making sure that all patients/residents needs are met is the most important job we have as health care providers and professionals. In an assisted living setting/nursing home setting this is the residents new home and they need to feel like they are at their new home. Also, making sure your activities director is updating and changing activities they are doing with the residents so they are not doing the same thing over and over again.
APA Citation:
What is Quality of Care and why is it important? (n.d.). Retrieved February 06, 2018, from http://www.who.int/maternal_child_adolescent/topics/quality-of-care/definition/en

Balanced Scorecard

management system engineering

Question 1 20 points
Read the article about Solar power in Saudi Arabia: https://www.nytimes.com/2018/02/05/business/energy-environment/saudi-arabia-solar-renewables.html?hp&action=click&pgtype=Homepage&clickSource=story-heading&module=first-column-region&region=top-news&WT.nav=top-news (Links to an external site.)Links to an external site.
1. Develop a Balanced Scorecard for use in evaluating annual success. Identify one objective for each of the four perspectives. Each objective should be unique. Provide a reference to the source (within the NYT article or elsewhere) from which the objective was adapted.
2. Develop a SWOT analysis based on these objectives
3. Identify two metrics (measures) for each objective (for a total of 8 metrics). (An example is provided below.)
Example from UPS:                                                                                                      
Balanced Score Card Area: Internal Processes
Objective: Integrate leading-edge technologies in all operations to provide better service to our customer base (Consistent with Growth Strategy: Leverage our leading-edge technology)
Metric 1: Percent of UPS outlets with leading edge technology in use.
Metric 2: Number of new technologies pilot tested per year
Question 2
Learning Outcome 1, 40 points
Last year, Volkswagen was accused of letting its desire for rapid growth, market dominance, and affiliation with the clean energy trend, get in the way of integrity, quality, and safety in vehicle emissions. Search the web for news, research, or trade articles from reputable publications (Wikipedia and political opinion pieces are not acceptable sources) for articles about the Volkswagen recalls and investigations. Include your citations (APA format) in your response. Organize your response in the following manner:
1. How have the recalls affected public opinion about Volkswagen’s record for quality and reliability? Provide a complete response that discusses not only public opinion immediately after the recall, but current public opinion. Alternatively, you may use illustrative/annotated graphics (or an interactive video) as your response.
2. How has Volkswagen changed its strategies toward value chain management as a result of these quality and safety problems? Identify at least two specific strategies Volkswagen undertook in response to the quality and safety problems. [Hint: use one of the planning tools to illustrate effect across the value chain].
Question 3
[Learning Outcome 2, 40 points] Read the following stories (and additional stories you find appropriate) through the lens of our supplemental readings, lecture content, and textbook readings:
Story 1: https://www.nytimes.com/2016/08/11/technology/think-amazons-drone-delivery-idea-is-a-gimmick-think-again.html?_r=0 (Links to an external site.) (Links to an external site.)Links to an external site.
Story 2: https://www.wired.com/2015/09/washington-post-now-free-amazon-prime/ (Links to an external site.) (Links to an external site.)Links to an external site.
Story 3 https://techcrunch.com/2017/01/30/walmart-launches-free-2-day-shipping-without-a-membership-on-purchases-of-35-or-more/ (Links to an external site.)Links to an external site.
Story 4: https://www.nytimes.com/2016/04/18/business/amazon-challenges-netflix-by-opening-prime-to-monthly-subscribers.html (Links to an external site.) (Links to an external site.)Links to an external site.
Use Amazon as your basis for answering the following questions
1. List and describe two challenges faced by organizations in the execution of a strategic plan.
2. Identify two organizational systems/processes that you could use, as a manager, to address the challenges identified in part 1. Describe specifically how these systems/processes could be used to address the challenges identified. (Examples of organizational processes/systems to consider include Goals and Measures, Rewards and Recognition, Communications, Training and Development, Organizational Structure, Senior Leadership, Rules and Policies, Physical Environment, Staffing, Information Systems and Knowledge Sharing, Operational/Process Changes, Ceremonies and Events, etc.)

team composition and political power

1: Political power will give you an edge and can contribute your success. if you have a problem that needs to be solved you should follow your chain of command and mention it to your immediate supervisor but sometimes its even out of their hands. for me personally I have had recommendations and suggestions and if I voice these to my immediate supervisor and nothing comes of it, I always take advantage of our upper leadership meeting that are held once a year by the “big wigs” when they ask for questions or comments at the end of their presentations I use this time to voice my concerns and get my name and face out there. It makes me look like I care about my job (which I do) and that I am concerned with the betterment of our company.
2: The composition of the team is very important to the overall success of the team.  When creating a team, it is important to get to know all of the members of the team and what their strengths and weaknesses are so you know what assignments to give each of the members.  If you are the leader of a team then your success depends on how successful your team is.  If you are not able to manage the team effectively then it looks bad on you and people will not be confident in your ability to lead.  If you are not an effective leader that will impact your future career moves.
3: I would have a one on one meeting with the loafer to see there was something going on that I could possibly help with or just to find out why they were not wanting to participate. After trying to understand what was going on with the loafer, I would then assign tasks to be completed depending on the situation. There are alot of different reasons that someone could be loafing. I think giving them the opportunity to speak about it will give a great starting place on how to deal with it. I do agree that having a follow up meeting to asses things after tasks had been delegated is also a great idea.
4: I agree that finding a great team dynamic can prove to be challenging but looking at everyone strengths and making sure you build a team with a good diversity will build one of the best teams because you will have a variety of things that are brought to the table. Some other basic attributes of a great team would be a total involvement of everyone on the team for making decisions, that when someone in the team is talking you make sure that the message is heard and understood and their point of view is valued and shared. Another good attribute is taking in to care all of the suggestions made by the team to consider all ideas and suggestions made by others and not just seeing or doing things from one old standpoint.

MARKET SEGMENTATION

 
Note: While representative of possible situations faced by the Brookly Nets, all scenarios in this assignment are fictional.
Real Business
For a large discount retail store like Target and Walmart, it can be difficult to get the marketing mix just right for a given product. There are so many products in the store fighting for the attention of customers. There is also the challenge of helping the suppliers of each product maximize their profits while making sure the store is making money. With so many things to consider, working in marketing for such a large business can be a challenge.
Your Role
This week, you’ll be acting as a Marketing Manager in the sporting goods section.

What Is a MARKETING Manager?
Marketing Managers are responsible for developing, implementing and executing marketing plans, either for an entire organization or for particular categories or products within the organization, in order to attract potential customers and keep existing ones.
Their day-to-day tasks include managing and coordinating marketing and creative staff, leading market research to improve existing products and services, working with advertising agencies, and determining the best way to get products in front of customers.

As a marketing manager for a discount retail store in Brooklyn, you have been asked to evaluate a marketing plan for basketballs to ensure that the 4 P’s of marketing are being applied well. Using your knowledge of the 4 P’s and the best approach to generating sales, you’ll take a look at a number of marketing recommendations and choose the approach that you believe will sell the most products.
Instructions
Step 1: Product Life Cycle
In the Marketing Analysis Presentation provided by your marketing team, you’ll see three different basketballs that need to be included in the product display on Slide 2. Each product has unique features.
· Based on the information provided about the customers that shop at the store location on Slide 3, choose the basketball that you think will sell the most.
Underline your selection:
Basketball 1
Basketball 2
Basketball 3
Explain the rationale for your decision.
Step 2: PLACE
On Slide 4 of the Marketing Analysis Presentation, you’ll see the results of a survey that asked potential buyers about where they are most likely to purchase these products.
On Slide 4 of the Marketing Analysis Presentation, you’ll see the results of a survey that asked potential buyers about where they are most likely to purchase these products. Underline your selection:
Traditional Stores
Online
Explain the rationale for your decision.
Step 3: PROMOTION
Slide 5 of the Marketing Analysis Presentation shows three recommended advertisements, including a special deal promotion, for the product that is expected to sell the best.
Based on the information provided about the customers that shop at this store location on Slide 3, determine which promotional activity will sell the most product at this particular store. Underline your selection:
Promotion 1
Promotion 2
Promotion 3
Explain the rationale for your decision.
Step 4: PRICE
Look at the pricing options available for each of the three products together on Slide 6.
Based on your knowledge of the Pricing Strategies discussed on pages 186-187 in the textbook, choose the option that has the best pricing mix for all three products. Refer to the customer information on Slide 3, if needed. Underline your selection:
Pricing Mix 1
Pricing Mix 2
Pricing Mix 3
Explain the rationale for your decision.
Note: You should complete Steps 5 & 6 after reading the material in Week 7.
Step 5: BRAND & SALES PITCH
The company that makes one of the basketballs is looking to rebrand the product. They have asked for your input on possible brands ideas.
First, read the Brand Vision statement which summarizes the goal for the new brand. Then, look at the logo, name, and tagline recommendations. Which of the two brand directions do you think best meets the goals of the brand vision? Underline your selection:
Brand Direction 1
Brand Direction 2
Please support your decisions.
Second, write a 2-3 sentence sales pitch that you would use to try to convince someone to purchase this product.
Step 6: MARKET SEGMENTATION
The marketing plan for the basketballs at the Brooklyn store has been in place now for four months, and the marketing team has assembled a report reviewing sales data and customer feedback for the last quarter’s basketball sales. Overall, the results are lower than you expected and you are concerned that your marketing and creative staff have not properly segmented your target customers.
Remember, like many products in the marketplace, the basketball’s marketing campaigns must target two different groups of customers: (1) adults who purchase the item as a gift and, therefore, do not actually use the product; and (2) adults and teenagers who purchase the item for their own use and enjoyment. Both groups have different reasons and expectations surrounding the item in question, and those reasons and expectations will have significant impacts on the buyers’ purchasing decisions.
· Review the five customer segments detailed on pages 194-195 of your textbook: Behavioral, Sociographic, Psychographic, Geographic and Demographic. Select one focus area of each segment that you feel is most relevant to the sale of basketballs at this store location.
· Keeping in mind the 4 P’s, write 1-2 questions for each focus area that will guide your staff as they investigate these aspects of your campaign.
Example:
· Segment: Geographic
· Focus Area: Neighborhood
· Questions: What combination of marketing and media channels did we use to reach current and potential customers? How are we gathering information on where current customers live who purchased a basketball?


2 BUS100: INTRODUCTION TO BUSINESS

BASKETBALLS AT BROOKLYN RETAIL STORE

Marketing Analysis BASKETBALLS AT BROOKLYN RETAIL STORE

Basketball 1

WILSON COURTSIDE BROOKLYN NETS OUTDOOR RUBBER BASKETBALL

Show off your love for the Brooklyn Nets

with this official Nets branded basketball.

This ball is constructed from rubber for

maximum bounce, making it ideal for street

ball. It has an exclusive dual-density cover

for a soft, cushioned feel with wrap-around

channels designed for outdoor use. The ball

measures 29.5 inches and is slightly lighter

than an official NBA ball.

Basketball 2

SPALDING INDOOR/OUTDOOR BASKETBALL

Built using a composite leather cover, the Spalding official-size NBA basketball looks and feels like an official NBA ball. The ball also includes a foam-backed design with full ball pebbling, helping it stand up to the challenge of competitive play while maintaining a soft, tacky feel. Best of all, the ball is designed for use both indoor and outdoor use, so you can bring it to the YMCA or the playground.

PRODUCT DESCRIPTIONS

Basketball 3

SPALDING OFFICIAL NBA BASKETBALL

Look and feel like a pro with this NBA official game ball. This is the exact same ball used in NBA games night after night, complete with the NBA log and twitter handle. It has a full grain horween leather cover, for superior texture and feel. Designed for indoor use only. If you’re looking for the real deal, look no further – this is it!

2 STRAYER UNIVERSITY | COPYRIGHT © 2016. ALL RIGHTS RESERVED.

Wholesale Cost: $12.00 Wholesale Cost: $25.00 Wholesale Cost: $89.99

CUSTOMER PROFILE

3 STRAYER UNIVERSITY | COPYRIGHT © 2016. ALL RIGHTS RESERVED.

• Target customer age: 15-35 years

• 70% male

• Median household income of $55,000

• 90% of customers live within a 5 mile radius

• 80% of customers actively participate in sports; of

those, 50% play basketball at least once a week

• There is a YMCA one block away with an indoor

basketball court; many customers are members

• There are 14 outdoor basketball courts within a 10 mile

radius of the store; many customers play in pickup

games regularly

• 40% of customers consider themselves “strong

supporters” of the Brooklyn Nets

POTENTIAL BUYER SURVEY

4 STRAYER UNIVERSITY | COPYRIGHT © 2016. ALL RIGHTS RESERVED.

I value convenience over being

able to touch and feel products

before purchasing

When I shop, I usually know

exactly the product I want

I don’t like to wait for a product

when I decide I need it

I like to investigate numerous

options prior to purchasing

I prefer to see, touch and test a

product prior to purchasing

I typically remain attached to

one product versus shopping for

alternatives

Target Customers (%)

STRONGLY DISAGREE

DISAGREE NEITHER AGREE NOR DISAGREE

AGREE STRONGLY

AGREE

18 36 21 17 8

8 28 38 14 12

12 16 23 32 17

12 14 18 21 35

16 14 18 21 31

32 22 14 18 14

POTENTIAL PROMOTIONAL OFFERS

5 STRAYER UNIVERSITY | COPYRIGHT © 2016. ALL RIGHTS RESERVED.

Promotion 1 Promotion 2 Promotion 3

Designed by Bedneyimages – Freepik.com

Designed by Harryarts – Freepik.com

PRICING OPTIONS

6 STRAYER UNIVERSITY | COPYRIGHT © 2016. ALL RIGHTS RESERVED.

Pricing Mix 1

Pricing Mix 2

Pricing Mix 3

WILSON COURTSIDE BROOKLYN NETS OUTDOOR RUBBER BASKETBALL

$29.99

WILSON COURTSIDE BROOKLYN NETS OUTDOOR RUBBER BASKETBALL

$19.99

WILSON COURTSIDE BROOKLYN NETS OUTDOOR RUBBER BASKETBALL

$9.99

SPALDING INDOOR/OUTDOOR BASKETBALL

$29.99

SPALDING INDOOR/OUTDOOR BASKETBALL

$39.99

SPALDING INDOOR/OUTDOOR BASKETBALL

$44.99

SPALDING OFFICIAL NBA BASKETBALL

$89.99

SPALDING OFFICIAL NBA BASKETBALL

$129.99

SPALDING OFFICIAL NBA BASKETBALL

$179.99

BRAND VISION: WILSON STREET

7 STRAYER UNIVERSITY | COPYRIGHT © 2016. ALL RIGHTS RESERVED.

Our vision is to be the leading brand for outdoor, street ball enthusiasts by providing basketballs specifically

designed to meet their needs.

DescriptionBrand Component

PURPOSE

DEMOGRAPHIC

CHARACTER

ESSENCE

REASON TO BELIEVE

14-25, male

Passion, authenticity, grittiness, spontaneity

By players, for players

Most brands design basketballs for indoor and light outdoor use. Few brands have designed basketballs around the

outdoor, street ball culture embodied in many American cities and emulated across the country.

Brand Direction 1

REC LEAGUE

LET’S BALL.

Brand Direction 2

RUCKER PARK WE GOT NEXT.

Rec League represents the wide array of informal basketball cultures and

captures the essence of impromptu basketball games all across America.

Inspired by the famous court in Harlem, Rucker Park embodies the iconic

culture of pick-up games and their influence on basketball culture.

Designed by Patrickss – Freepik.com Designed by Freepik

Affiliations of potential individuals

INSTRUCTIONS for ASSIGNMENT #1 DUE: February 13
1. QUESTIONS, OPTION & INTERVIEWEE INFO

1) A list of Questions you will be using for your interviews,

2) which Option you have chosen, and

3) the Names and Affiliations of potential individuals whom you would like to interview.

FORMAT:

• Submit this assignment as an informal memo that includes the following information:

• On top of the memo, please note:

a. Team number ;

b. Team member names & email addresses;

c. Option chosen;

d. List of potential Interviewees that includes their names, job title and affiliation, plus the city they work in and their (work) phone number or email address.

• Next, list your questions: o Experience has shown that for many teams it works best to have

1) a common set of questions, which are augmented by

2) a set of more specific questions tailored to a particular interviewee. However, please choose a presentation of questions that fits best with your purposes (e.g., if you deem appropriate, segment all questions by interviewees).

Please do not forget to highlight all sample questions you used from this handout (see next page) in your submission!

Grading Assignment 1 (worth 50 points):

A) Factors that will be used to determine the quality of the questions: Originality of questions; course content coverage; effort put into developing good questions; spelling and grammar.

B) Factors concerning the interviews: Ability to address the assignment with the selected individuals/job positions. Are the interviews feasible? Do you have a backup plan/alternatives?

“SAMPLE” QUESTIONS

You may use some of the sample questions. However, I expect you to develop a fair number of your own questions (of course, you may exclusively use your questions). Under no circumstances should you use more than 50% of the sample questions (note that many questions need to be modified!!!)

YOU NEED TO HIGHLIGHT ANY SAMPLE QUESTIONS YOU USED FROM THIS HANDOUT IN YOUR SUBMISSION!

· § Ask for important background information (e.g., education; how long they have held the position; past experiences or achievements that allowed the person to obtain current position)

· Focus on relevant information here and do not spend too much time on this aspect.

· § Do you look forward to coming to work every day?

· If your interviewee does not offer an explanation, ask a follow-up question such as: “Why or why not?”

· § What kind of interactions do you have with your superiors (or subordinates, employees, coworkers, …) on a daily (or regular, …) basis?

· Adapt question to the person’s position and accordingly choose a specific referent and time frame.

· § How do your personal values play a role in your job?

· Have you ever been faced with a difficult decision which was in conflict with your personal values?

· § What is the most challenging aspect of your position?

· § What do you find is the most challenging part of managing employees in your organization?

· § How do you motivate your employees (or subordinates, coworkers, …)?

· Adapt question to the person’s position and choose a specific referent accordingly.

· § What is the most useful technique for developing the potential of an employee?

· § How would you describe your leadership style?

· Try to tease out specific leadership styles or which power bases they prefer to use.

· § If you had only three words to describe your leadership style, which ones would you choose?

· What three words would your employees use to describe your leadership style?

· § What types of responsibilities do you delegate to your employees? § How long does it take for a new employee to earn your trust?

· *Have you ever been micro-managed by a superior? If so, 1) what happened, 2) how did you feel about it, and 3) how did you react? *

*These are required questions for an ongoing research project, and thus they do not count toward the allowed maximum of 50% sample questions. Please talk to me if you have any questions. Thanks J.

· § How much do you think about your job even when you are not at work?

· § What are the biggest stressors in your work life?

How do they deal with them?

Does the organization provide any form of assistance (e.g., EAP programs)?

· § How do you address conflicts with superiors (or co-workers, subordinates, clients, …)?

Focus your question on one group only because addressing a conflict with a superior might be very different from addressing a conflict with a coworker.

· § How do you handle non-productive team members?

· § How have you improved as a manager over the years?

· § For someone coming into your position, what kind of advice would you give them? (alternative: “… what type of training would you provide them?”)

· § What is your greatest achievement in the past 3-5 years?

· § What do you think sets you apart from other managers (or leaders, …) in the business world?

· § For you, what does it take to successfully communicate with XYZ (choose an audience) in the workplace?

· § When having to make a tough decision who is the first person you consult with?

· § What is the hardest part when it comes to implementing major changes in this organization?

· § Does your organization have international operations?

If so, how does this impact your job (and/or yourself, …)?

· § What type of hiring process do you use?

Do you look for some typical (or specific, …) characteristics in people when hiring?

What do you think is the best interview question a manager can ask a job candidate?

· § What type of training do new (or all, current, …) employees receive?

How often does such training happen?

· § Does your organization do anything particular in order to make it a desirable workplace for college graduates (or millennials)?

Have you witnessed or experienced conflicts at work that were caused by generational differences?

· § How does your organization manage employee turnover?

What types of initiatives exist to minimize turnover?

· § How would you describe your organization’s culture?

Does the culture of your clients affect the culture of your organization?

Have there been past events that changed the organization’s culture dramatically?

· § What role do organizational politics play in the organization?

· § How diverse is your organization?

What are some of the problems regarding diversity that your organization is facing (or has faced in the past, will be facing in the future, …)?

INSTRUCTIONS for ASSIGNMENT #2

DUE: February 25

2. INTERVIEWEE INFO & DATES

1) A list of the interviewees, and

2) the interview dates.

· FORMAT:

Submit this assignment as an informal memo that includes the following information:

On top of the memo, please note:

· Team number (##);

· Team member names & email addresses;

· Option chosen;

Next, please list:

· List of finalized Interviewees that includes their names, job title and affiliation, plus the city they work in and their (work) phone number or email address.

· Interview dates.

Organizational Behavior

MGT301

MGT 301 Organizational Behavior
Since the beginning of the semester you have been learning about concepts, theories, and issues
associated with organizational behavior and their contribution to effective management. With these
topics in mind, the OB Interview Project’s main goal is to help you understand how OB-related
issues play out in the workplace and how they relate to larger contexts (e.g., group, firm
environment). At the same time, the project intends to help you learn “asking good questions.” As
such, this exercise will not only help you with future job searches by sharpening your interview
skills, but also by putting you on “the other side of the table.”
The OB Interview Project is a team-based project that should be completed in teams of three.
Team membership will be assigned in class. The project asks you to interview three individuals in
three different types of a) job positions, b) companies or c) economic sectors. In other words, your
team has three options:
a) Regarding the different job position levels, for example, you may interview a non-managerial
employee (who has no personnel responsibilities), a first-line manager/supervisor (who
supervises non-managerial employees) and a middle or top manager (who supervises lowerlevel
managers). This option works best if you can interview people who are employed by the
same organization.
b) Alternatively, you may elect to interview three individuals who hold the same or a comparable
job position (e.g., VP of Sales) in three different companies. Note that all individuals must have
managerial responsibilities (i.e., supervise others).
c) As a third choice, you may interview three individuals who hold the same or a comparable job
position in three different sectors of the economy. For instance, you could interview a first-line
manager (e.g., supervisor) who works in the private sector for profit (please note that size of
business does not matter), a first-line manager from a non-profit organization (e.g., United Way,
Salvation Army, YMCA, Girl Scouts, religious leader in church/synagogue/mosque/temple,
etc.), and a first-line manager from the public sector (e.g., government official).
You will ask each of these individuals the same questions as well as some questions specific to their
jobs, and then analyze and discuss how and why their answers are similar or different. Your
questions should relate to the concepts discussed in the course. Below find sample questions that
you may use—however, I expect you to develop a fair number of your own questions (of course,
you may exclusively use your questions). Having a personal stake in the project — even if you just
ask a question to satisfy your curiosity — is key to turning this project into a fulfilling assignment.
Organizations and Person you may not use because they have been overused in the past:
Any Flyer Enterprise-affiliated organization (e.g., The Blend, Rudy’s Fly-by)
Professors Irene Dickey, Tracy Miller, Julie Woeste, Tony Kristofik, or Riley Dugan
I also strongly prefer for you to not use another student. Believe me, you will learn more from this assignment if you sample non-student organizations!
IMPORTANT ISSUES TO KEEP IN MIND AS YOU BEGIN THIS PROJECT
1. Be aware that periodic updates will be due on your project (see schedule above). So, when choosing someone to interview, make sure that you have sufficient time to complete updates and the interview itself. START EARLY. Anticipate problems — don’t wait until the last minute to undertake each phase of the project.
2. You are going out into the public, so present a professional image — remember, in public, it is you who represents the UD student body! Behave and dress as if you were interviewing for a job with the individuals you will be meeting. Attached below is a sample script that will provide you with an idea for how to approach these people initially. Being professional, courteous, and friendly will be particularly important if you do not know the interviewee because you want to make a good first impression. Remember, you need their help on this project!
3. Initially, only one member of your team should contact a particular individual. You should not all team together and ‘descend upon’ someone. Without an understanding of what you are seeking and doing, a team approach can be overwhelming and not very effective. Once initial contact is made and a person agrees to participate, you may have the opportunity, as a team, to talk with this individual. But, in many cases, only one or two of you may ever really be in contact with this person at any one time. So keep this in mind and share the burden. There will be at least three (two) to a team, so spread the workload among you.
4. Be patient, present a professional appearance and behave professionally. You will be dealing with busy individuals. Your and their time is valuable, so do not waste it. If you set up an appointment, do not be late. Keep any promises you make. Do not make promises you cannot keep. Do not try to be overambitious. Keep to the time limits that have been agreed to prior to the interview. BE PREPARED.
5. Prior to your interview, be sure to have a list of questions ready. Your initial set of questions should have been reviewed by me prior to your interviews. A sample of questions is attached to assist you. Be ready to ask supplemental questions in order to obtain additional information. For example, if someone does not give you a direct answer, try to have some additional questions that will get them to specifically answer your questions. Try to keep the interview on track. You probably will have limited time with each person, so use the allotted time well.
If you have any questions at any time, please contact me. This is a valuable project that involves interaction with the business community. It is important that you not only present a good image but behave professional as well (remember, out there, YOU represent UD!). Do not be afraid to ask me questions: if you are unsure how to handle something; or if you are having any problems in getting in touch with someone; or in completing the project in any way. Be sure that each of you does his/her part on the project. Keep in mind that peer evaluations are part of your final grade — if you experience team problems that you cannot solve among yourselves, please see me.
HINT: Start early, be prepared, be an effective team member. Take responsibility for your actions; do not make excuses. Do not wait until the last minute to inform me that you are having problems either locating and/or meeting with individuals. Schedule meetings well in advance of the deadlines so that if someone needs to reschedule, you are not caught short. If you wait until the last minute, I might not be able to help you and you will be on your own! Likewise, do not wait until the last day of class to inform me that you have been having team problems all semester long. Think and act responsibly.
Dismissing-a-Member-from-the-Team Policy. Sometimes, unfortunately, stuff happens and teams fall apart. If after having seen me and after mediation efforts have failed, you still experience severe team problems that you cannot resolve, your team has the option to ‘fire’ a team member. In order to do so you have to contact me and explain your reasons to both me and the affected team member. Please note that the team will still have to complete the project as you had planned it and that the dismissed team member has to complete a separate project on their his/her own (details have to be discussed with me and must have gained my prior approval). Please note that this is a very drastic step and is admissible only given my approval.

Internal Environmental Analysis/Strategy Analysis and Strategy Selection

 
BMGT 495
Project 2: Strategy Analysis and SelectionInstructions
Assignment 2:  Internal Environmental Analysis/Strategy Analysis and Strategy Selection (Week 6)
Purpose:  This assignment is the second of three assignments.  Students will use the tools and concepts learned in the course and in previous business courses to develop an understanding of how organizations develop and manage strategies to establish, safeguard and sustain its position in a competitive market. 
Students also have the opportunity to review an organization’s objectives and goals and the key functional areas within the organization.  Performing an internal environment analysis helps assess a firm’s internal resources and capabilities and plays a critical role in formulating strategy by identifying a firm’s strengths to overcome weaknesses.  Students will then 1) assess long-term objectives, 2) identify and evaluate alternative strategies and 3) recommend strategies for a company to pursue.
Instructions:
In completing the report, students will use the chapters in the eBook as a guide and perform research on the company from Assignment 1, answer the required elements below in narrative form following the steps.
The companies used in Assignment 1 are below.  Students will use the same company to complete this assignment as they did in Assignment 1.  Students who fail to use the companies on the list or an unapproved company will receive a zero for the assignment.

  • Team, Inc. (NASDAQ:  TISI)
  • HealthStream (NASDAQ:  HSTM)
  • United Rentals (NYSE:  URI)
  • Hawkins (NASDAQ:  HWKN)

NOTE:  All submitted work is to be your original work (and only yours). You may not use any work from another student, the Internet or an online clearinghouse.  You are expected to understand the Academic Dishonesty and Plagiarism Policy, and know that it is your responsibility to learn about instructor and general academic expectations with regard to proper citation of sources as specified in the APA Publication Manual, 6th Ed. (Students are held accountable for in-text citations and an associated reference list only). 
Students may use subheadings.
Step 1Preparation for the Assignment
Before you begin writing the report, you will read the following requirements that will help you meet the writing and APA requirements.

  •  Read the grading rubric for the assignment.  Use the grading rubric while writing the report to ensure all requirements are met that will lead to the highest possible grade.

In writing this assignment, you will read and following these tasks:

  • Third person writing is required.  Third person means that there are no words such as “I, me, my, we, or us” (first person writing), nor is there use of “you or your” (second person writing).  If uncertain how to write in the third person, view this link:  http://www.quickanddirtytips.com/education/grammar/first-second-and-third-person.
  • Contractions are not used in business writing, so you are NOT to use contraction in writing this assignment.
  • You are expected to paraphrase and are NOT to use direct quotes.  You are expected to paraphrase, which can be learned by reviewing this link:   https://writing.wisc.edu/Handbook/QPA_paraphrase2.html.
  • You are responsible for APA only for in-text citations and a reference list.  Cite the page or paragraph number.
  • In writing the analysis, writing in the third person.  What this means is that there are no words such as “I, me, my, we, or us” (first person writing), nor is there use of “you or your” (second person writing).  If uncertain how to write in the third person, view this link:  http://www.quickanddirtytips.com/education/grammar/first-second-and-third-person
  • In writing this assignment, students are asked to support the reasoning using in-text citations with page or paragraph number and a reference list.  If information is taken from a source document, it has to be cited and referenced with a page or paragraph number.  A reference within a reference list cannot exist without an associated in-text citation and vice versa.
  • In completing this assignment, you are required to support reasoning or conclusions using in-text citations. Note that a reference within a reference list cannot exist without an associated in-text citation and vice versa.
  • When using a source document, the expectation is that the information is cited and referenced with a page or paragraph number.
  • No books other than course eBook.
  • In writing this assignment, students are expected to paraphrase and not use direct quotes unless citing the mission statement of a company.  Learn to paraphrase by reviewing this link:  https://writing.wisc.edu/Handbook/QPA_paraphrase2.html
  • Read all course material for weeks 1 through 6 and perform independent research to provide a comprehensive internal environmental analysis, strategy analysis and selection.
  • Jot down key facts about the company.  Consider making an outline to capture key points in the paper.

Step 2:  How to Set Up the Plan

  • Create a double-spaced, 12-point font Word or Rich Text Format (RTF) document.  The final product cannot be longer than 16 pages in length, which includes all tables and matrices but excludes the title page and reference page.  Those items identified in the technical analysis should appear under the appropriate heading in the paper.  Do no use an Appendix.
  • Review assignment grading rubric and periodically throughout completing the report, review.
  •  Follow the following format using these topics as headings:
  • Title page with title, your name, the course, the instructor’s name;
  • Company Background/Information
  • Internal Environmental Analysis
  • Strategic Analysis & Strategy Selection
  • Reference page

Under the appropriate heading, include the following:

  • Background analysis including vision and mission statements and objectives
  • Internal Environmental Analysis
  • Corporate Level Strategy
  • Business Unit Level Strategy
  • Functional Level Strategy
    • Explain how these strategies align with the company’s vision and mission statements;
    • Assess the company’s interactions with its stakeholders, the organizational structure, the organizational culture, and communication/decision making among managers within human resources, marketing production, operations, finance and accounting, R&D, and computer information systems, which can be accomplished by viewing the company’s website, interviews, and surveys.
  • Financial analysis for the last reported fiscal year:
    • Use the company’s income statement and balance sheet to calculate key, but no less than 10 key financial ratios to the business.  There must be a mix of the different ratios so that the ratios do not all come  from the same category.  Show the calculations.
    • Using Excel or a Word table, record key financial ratios in the first column;
    • Research the industry average financial ratios for the same ratios above and record in a second column.  If you cannot find an industry average, then select another ratio; [Ratios presented should not all come from the same category]
    • In the third column, indicate whether the financial ratio is a strength, a weakness or a neutral factor.
    • Explain the results and compare and contrast the company financials to the industry.
  • Technique Analysis: develop and explain an IFE, BCG matrix, Grand Strategy Matrix, and QSPM.  The expectation is not to copy from the Internet but to develop one’s own.  The various tools are to appear in the appropriate area of the paper and not in one section of the paper.
  • Strategy Analysis:

Identify and explain company strengths and weaknesses. Discuss success factors and what the company must do to perform successfully in the industry?  Discuss what strategies would allow the company to capitalize on its major strengths.  Discuss strategies that would allow the company to improve upon its major weaknesses

  • Generate a minimum of three possible alternative strategies for the company;
    • Identify and discuss cultural factors that should be considered in analyzing and choosing among the alternative strategies;
  • Prioritize and explain the selection of alternative strategies
  • Recommend the best one or two strategies among the alternative strategies and explain why these strategies are the best;

Step 3:  Create an introductory paragraph.  The Introduction should clearly and concisely convey the main points of the assignment’s requirements. Review the following website to learn how to write an introductory paragraph:  http://www.writing.ucsb.edu/faculty/donelan/intro.html
Step 4:  Write a summary paragraph.  A summary paragraph restates the main idea(s) of the essay.  Make sure to leave a reader with a sense that the essay is complete.  The summary paragraph is the last paragraph of a paper.
Step 5:  Using the grading rubric as a comparison, read through the paper to ensure all required elements are presented.
Step 6: Proofread the paper for spelling and grammatical issues, and third person writing.

  • Use the spell and grammar check in Word as a first measure;
  • Have someone who has excellent English skills to proof the paper;
  • Consider submitting the paper to the Effective Writing Center (EWC).  The EWC will provide 4-6 areas that may need improvement.