Introduction: 1.draw the reader in and don’t alienate her or him 2.indicate why you’re writing 3.give a brief and general description of the situation 4.Transition to body Body(2-4 paragraphs) 1.What, specifically (but concisely), were the circumstances surrounding this negative experience? 2. What main points do you need to make? 3.How will you support your claims? 4.What does the recipient need to know to be able to act? Conclusion(1 paragraph) 1. What persuasive appeals can you make to get the recipient to act on your directive? 2.Is a thank you appropriate? (Almost always) 3.What will your directive be?———- What do you want done as a result of this letter? 4.Is a timeline necessary?————— If yes, what are reasonable dates? 5. Do you wish to be contacted?——— If you wish to be contracted, how should the recipient contract you?