Shashi, a consumer, ordered some summer clothing from a website, in the hope that he might go on holiday to a country with sunshine. He ordered a hat, some summer shoes, T shirts, shorts and sun glasses. He filled in the order form and the total cost came to £150. After he pressed the “buy now” button, the order was displayed with an additional £25 postage and insured delivery charge added on. However, he wanted the items and so he carried on with the order. A few days after the goods arrived Shashi’s holiday fell through, so he decided to return the items. He searched the seller’s website looking for their returns process. All he could find was an email address, so he sent them an email about returning the goods. The seller told Shashi that he is only entitled to have a full refund if the goods are faulty or mis-described, and then he must return the goods within seven days of receiving them. However, because there is nothing wrong with the goods the seller has offered to take the goods back, but knock off 30% of the price by way of a re-stocking fee, and the money for the outgoing postage and insurance. Advise Shashi of his rights under the Consumer Rights Directive and the domestic law implementing the Directive.